outdooroutfittersintl web store FAQ section

In most cases, Outdoor Outfitters Intl.™ can ship to any address in the world, including APO/FPO addresses. However, all order shipments are subject to Customer Service discretion and the nature of the items ordered, due to the requirements of the United States government.

The only accepted form of payment for internet orders is a United States credit card (Visa, Mastercard, American Express, and Discover). If you do not have a United States credit card, we can accept a direct wire transfer under certain conditions. Please contact a Customer Service Representative for more information. Please do NOT under any circumstances wire transfer funds without first speaking with a Customer Service Representative. There are additional options for United States State Side customers on orders placed over the telephone: Money orders & Personal Checks. Local customers are also welcome to pay cash.

If you are in the Lyon County, Nevada area, you are welcome to place a “pick-up” order over the phone. The Customer Service Representative will waive your shipping and handling charge and you can pick up your package at our Silver Springs warehouse during normal business hours, at your convenience. Please contact a Customer Service Representative for more information. The pick up option is not available for orders placed over the internet.

We are very pleased to be expanding our Law Enforcement and Homeland Security product offering, as well as discounted pricing. Please contact Customer Service for assistance in procuring Test and Evaluation products for your department.

For returned items, you must first contact a Customer Service Representative to receive shipping instructions and a Return Merchandise Authorization (RMA) number. If you do not obtain an RMA number before returning merchandise, we cannot guarantee that your return will be handled in a timely manner and it will be automatically subject to a 10% re-stocking fee. If you do need to return an item, please contact Customer Service via telephone or email and we guarantee your return will be processed within 10 business days from the date of receipt back at Outdoor Outfitters Intl.®. In most cases, returns are subject to no re-stocking fee.

If you would like to verify that your order has shipped, please contact Customer Service. We do not offer an automated e-mail with tracking information at this time. Our Customer Service Representatives will be happy to assist you with tracking information. Unfortunately, If your package was shipped via USPS Priority Mail to an APO/FPO address, there is no way to track it once it has entered the military mail system.

Any item in our catalogs or on our website that is labeled “restricted” is only available for sale to military and law enforcement customers. If you have credentials on file with us, your order will be automatically authorized by the CSR that processes your order. If you do not have credentials on file, you will need to supply them to have your order authorized and receive your GSA or Law Enforcement discounted pricing. If we are shipping your order to an APO/FPO address, we will waive your credentials requirement.

When you place an internet order, it can take up to 72 hours to be processed into our Outdoor Outfitters Intl.® sales order system for shipment. Once it is processed, you will be e-mailed a personalized confirmation of the order. This confirmation will include inventory information. If all of your items are in stock, the order will be authorized (which shows up as a pending charged), then the authorization is cancelled and the actual charge is created as soon as the items ship (usually within 2 business days). Your cancelled authorization may take 24-48 hours to clear off of your account once cancelled, depending on your bank’s processing schedule. For orders where only some or none of the items on your order are in stock, your credit card will be authorized for the full order amount. However, you will only be charged for any items as they ship. If you prefer for all in stock items to ship right away, you will only be charged for those plus your one-time order shipping charge. All additional shipments against your order will be charged for only the items that are shipping, with no additional shipping charges. If you need to PREPAY an order or have the entire order amount paid by a certain deadline or expiration, please contact Customer Service for assistance.

Scope of Warranty Outdoor Outfitters Intl. warrants each product that carries the LIFETIME WARRANTY, to be free of defects in materials or workmanship for as long as you own the Product. Exclusions from Coverage Excluded from coverage under this warranty are the following: Products purchased other than from Outdoor Outfitters Intl. Damage resulting from abuse or misuse. Damage resulting from tampering or a customer modification. Damage resulting from exposure to a caustic substance. Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you). This warranty is the exclusive warranty provided by Outdoor Outfitters Intl. relating to the product and, to the maximum extent permitted by law, Outdoor Outfitters Intl. disclaims all other express or implied warranties. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the United States and in other countries.